ServiceNow System Administrator

3 days ago


Virginia Beach, Virginia, United States OrthoVirginia Full time

OrthoVirginia, a leading provider of orthopedic and therapy care in Virginia, seeks an experienced ServiceNow System Administrator to join our team. With a competitive salary range of $80,000 - $110,000 per year, this role offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) incentive plan.

Job Description

The ServiceNow System Administrator will be responsible for developing, testing, maintaining, installing, and deploying ServiceNow out-of-the-box and custom solutions. This role will work closely with internal customers to determine operational workflow, automation, and integration requirements. Key responsibilities include:

  • Taking technical ownership of OrthoVirginia's single internally-facing ServiceNow platform (production and dev), ensuring the smooth operation of various modules such as Service Portal, Incident Management, Problem Management, Change Management, Knowledge Management, Project Management, Timecard Management, and IT Operations Management.
  • Working with end users and stakeholders to ensure ServiceNow meets the organization's business needs, collaborating with software vendors and consultants as needed.
  • Providing support and troubleshooting to end users, meeting IT Service Level Agreements for incident management, and performing root cause analysis of problems.

To succeed in this role, you should have a deep understanding of the ServiceNow platform, experience managing complex projects, and excellent communication and problem-solving skills. A Bachelor's Degree or 3-5 years' experience in IT is required, along with a strong working knowledge of application systems and analyst tools. The ideal candidate will also hold an active ServiceNow Certified System Administrator certification (CSA).

Occasional travel may be required for this role, but regular attendance at the yearly ServiceNow Knowledge conference is expected. Pre-employment background checks, drug screens, and TB tests are mandatory for all new hires.



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