Client Service Representative
4 weeks ago
VCA San Carlos Animal Hospital is a leading provider of veterinary care and boarding services in the San Carlos, CA community. With over 40 years of experience, we have established a reputation for excellence in pet care and customer service.
Job SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of VCA, this individual will be responsible for providing exceptional customer service, scheduling appointments, and managing medical records.
Key Responsibilities- Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients.
- Present and explain fees, including processing payments, and recommend products and services.
- Manage medical records, charts, reports, and correspondence, and maintain a clean and organized hospital environment.
- At least one year of proven experience in customer service or a related field.
- High School Diploma/GED or equivalent.
- Excellent listening and communication skills, with a compassionate and empathetic approach to pet owners and their pets.
- Proven decision-making skills and ability to integrate new information into problem-solving.
- Proficiency in Microsoft Office and willingness to work non-traditional hours, including nights, weekends, and holidays.
We offer a competitive compensation package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.
Pay: $21-24/hour depending on experience.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
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Client Service Representative
4 weeks ago
San Carlos, California, United States VCA Animal Hospitals Full timeAbout VCA San Carlos Animal HospitalVCA San Carlos Animal Hospital is a leading provider of veterinary care and boarding services in the San Carlos, CA community. With over 40 years of experience, we have established a reputation for excellence in pet care and customer service.Job SummaryWe are seeking a highly skilled and compassionate Client Service...
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San Carlos, California, United States VCA Animal Hospitals Full timeAbout VCA San Carlos Animal HospitalVCA San Carlos Animal Hospital is a leading provider of veterinary care and boarding services in the San Carlos, CA community. With over 40 years of experience, we have established a reputation for excellence in pet care and customer service.Job SummaryWe are seeking a highly skilled and compassionate Client Service...
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