Access Services Coordinator I

1 week ago

Marlton, New Jersey, United States ABHS Full time
Job Overview

Position Title: Access Services Coordinator

Reporting To: Access Services Supervisor

Classification: Non-Exempt

Purpose of the Role:

The Access Services Coordinator serves as the initial point of contact for individuals seeking assistance. This role is essential in delivering information about facilities and programs, as well as offering support to clients, families, and healthcare providers. The coordinator plays a vital role in managing and assessing the clinical, medical, and financial aspects of the admissions process, ensuring a superior client experience that prioritizes kindness and efficiency.

Key Responsibilities:

  • Manage all incoming communications with professionalism and courtesy.
  • Conduct telephonic assessments in accordance with established screening protocols.
  • Verify insurance benefits effectively.
  • Provide clear and accurate information regarding our services and programs.
  • Schedule and coordinate new intake appointments.
  • Collaborate effectively within a team while maintaining exceptional organizational skills.
  • Ensure timely completion of all necessary documentation to keep electronic records current.
  • Follow up on admissions that have not been converted.
  • Assist in the referral coordination process.
  • Facilitate the admissions process.
  • Meet key performance indicators as directed.
  • Undertake additional tasks as assigned.
  • Support other team members during their absence.

Performance Metrics:

Metrics will be provided by the supervisor and may be adjusted based on organizational needs.

Educational Requirements:

Preferred Education: High School Diploma or equivalent.

Licenses or Certifications:

☐ CPR ☐ First-Aid

Other: None required.

Experience Requirements:

A minimum of 1 year in customer service; prior experience in a call center is advantageous.

Essential Skills and Knowledge:

  • Excellent written and verbal communication abilities.
  • Empathetic and understanding demeanor.
  • Highly organized with strong prioritization skills.
  • Demonstrates a strong work ethic and initiative.
  • Exhibits patience and a positive attitude.
  • Adaptable to changing situations.

Core Competencies:

  • Effective communication.
  • Customer service orientation.
  • Dependability and accountability.
  • Innovative thinking.
  • Integrity and ethical behavior.
  • Quality and accuracy in work.
  • Safety-conscious.
  • Commitment to self-development.
  • Team collaboration.

Position-Specific Competencies:

  • Ability to communicate clearly and effectively.
  • Capability to manage multiple tasks simultaneously.
  • Proficiency in Excel, Outlook, and Word.
  • Strong planning and logistical skills.
  • Collaborative work ethic across various departments.
  • Detail-oriented, organized, and resourceful.
  • Flexibility to adjust priorities based on departmental needs.
  • Effective time and resource management.
  • Professional demeanor and appearance.

Physical Requirements:

  • Prolonged periods of close visual work (computers, typing, reading).
  • Ability to remain stationary for extended periods.
  • Frequent operation of computers and office equipment.
  • Regular communication with clients to provide accurate information and facilitate appointments.

Environmental Considerations:

  • Exposure to communicable diseases.
  • Varied temperature conditions.
  • Environmental factors may differ.

This description outlines the essential functions of the role and does not limit the tasks that may be assigned.

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