Night Auditor/Front Desk Agent
1 day ago
We are seeking a highly skilled Night Auditor/Front Desk Agent to join our team at Sheraton Bucks County Hotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records.
Key Responsibilities:
- Register and assign rooms to guests, ensuring a smooth and efficient check-in process
- Confirm phone and online reservations, verifying guest details and room assignments
- Respond to guest needs, requests, and complaints in a professional and courteous manner
- Collect payment from departing guests, accurately processing transactions and maintaining a secure environment
- Keep records of occupied rooms and guests, ensuring accurate and up-to-date information
- Communicate pertinent guest information to designated departments, facilitating seamless operations
Requirements:
- Previous experience in customer service, front desk service, or related fields, with a proven track record of delivering exceptional guest experiences
- Ability to build rapport with guests, understanding their needs and preferences
- Strong organizational skills, with attention to detail and ability to multitask
- Excellent written and verbal communication skills, with a professional and courteous demeanor
About Us:
Sheraton Bucks County Hotel is a dynamic and growing hotel management company, committed to delivering outstanding results to owners, investors, and guests. Our culture is centered on achieving results, and we believe that our people are the ultimate source of our competitive advantage. We are proud of our reputation for consistently delivering exceptional service and results, and we are seeking like-minded individuals to join our team.
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