Outpatient Operations Manager

1 week ago

Langhorne, Pennsylvania, United States Family Service Association Of Bucks County Full time
Job Summary

We are seeking a highly skilled and experienced Outpatient Manager to join our team at Family Service Association Of Bucks County. The successful candidate will be responsible for overseeing the daily operations of our outpatient clinic, including scheduling, staffing, and client flow.

Key Responsibilities:

  • Manage the outpatient clinic's daily operations, ensuring efficient and effective delivery of services.
  • Assist the Associate Director in ensuring compliance with all relevant regulations and accreditation standards.
  • Develop and implement policies and procedures to improve efficiency and quality of care.
  • Recruit, hire, and train operations staff in the following departments: Intake, Front Desk/Reception, and Medical Assistants.
  • Supervise and evaluate staff performance, providing coaching and mentoring as needed.
  • Address staff concerns and conflicts in a timely and professional manner.
  • Create and maintain a positive and supportive work environment.
  • Coordinate with other departments within the organization to ensure seamless delivery of services.
  • Maintain user life cycle with access to EHR, ensuring secure and efficient access to patient information.
  • Provide technical, operational, and training support to users, ensuring timely resolution of issues.
  • Support Data Analytics & System Manager in making configuration adjustments to improve efficiency and data reporting functionality.
  • Track and resolve issues in a timely manner, ensuring minimal disruption to services.
  • Generate reports on key performance indicators (KPIs) to inform decision-making and improve services.
  • Build forms and templates within the EHR platform to streamline data collection and reporting.
  • Stay up-to-date on healthcare regulations, payer policies, and billing guidelines to ensure compliance with industry standards.

Requirements:

  • Bachelor's degree in human services or a related field, Master's preferred.
  • At least two years' experience working with EHR systems, ideally with configuration oversight.
  • Strong analytical and problem-solving skills, with ability to work in a fast-paced environment.
  • Excellent communication and collaboration skills, with ability to work effectively with diverse stakeholders.
  • Understanding of healthcare data privacy and security regulations, with ability to maintain confidentiality.
  • Computer skills required: Microsoft Office Suite, especially Excel; Electronic Health Records.

Competencies:

  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation.
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others.
  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views.

Work Environment:

  • Frequently required to stand
  • Frequently required to walk
  • Frequently required to sit
  • Continually required to utilize hand and finger dexterity
  • Continually required to talk or hear
  • Rarely exposed to outside weather conditions
  • While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
  • The employee must occasionally lift and/or move more than 10 lbs.

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