Electronic Security Operations Manager

1 week ago


Brentwood, Tennessee, United States Symspire Full time
About Symspire

Symspire is a leading provider of smart home security services for residential and business customers in Tennessee. Our company values its team members as its most important asset and strives to create a family-like environment.

Job Summary

We are seeking a highly skilled and detail-oriented Security Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing technicians, scheduling and routing them to service and job appointments. You will also be responsible for answering customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities
  • Manage a team of technicians, ensuring they are properly scheduled and routed to meet customer needs.
  • Respond to customer inquiries, resolve issues, and provide timely and effective solutions.
  • Develop and implement processes to improve customer satisfaction and reduce response times.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Develop and maintain relationships with customers, vendors, and partners.
  • Stay up-to-date with industry trends and best practices to ensure Symspire remains a leader in the smart home security market.
Requirements
  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum 3 years of experience in a management or operations role, preferably in the security industry.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in using PC-based systems, programs, and reports, including Microsoft Office.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure success in your role.
  • A commitment to diversity, equity, and inclusion.


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