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Vice President of Operations
2 months ago
Type :
Regular, Full-time
Status :
Exempt
Location :
Fresno, California
Pay Rate Range :
$105,000/annual (Entry Level) – $115,000/annual (Top)
Reports to :
CEO
Position Summary:
The Vice President of Operations at the Marjaree Mason Center (MMC) is tasked with overseeing the comprehensive operational framework of the organization, including the formulation and execution of policies and procedures, as well as the management of contracts and grants.
This role is pivotal in ensuring the maintenance of superior service standards while adhering to both internal and external regulations, laws, and guidelines.
Key responsibilities encompass providing strategic oversight and direction for all departments under supervision, formulating and managing departmental budgets, initiating proactive reviews and enhancements of operational processes, contributing to the strategic growth of the organization, and advising on compliance-related matters that affect the agency.
The ideal candidate will possess executive leadership experience and a proven track record in managing and optimizing the operations of a high-performing organization.
The successful candidate will be a resourceful problem-solver who excels in identifying opportunities and fostering collaboration and communication throughout the organization.
Additionally, they will demonstrate strong emotional intelligence, authenticity, critical thinking skills, and a capacity to empower individuals and teams to reach their maximum potential.
The Vice President of Operations will also promote and cultivate a robust and inclusive culture that aligns with the core values of the Marjaree Mason Center.
Essential Duties and Responsibilities:Leadership:
Collaborate with the Chief Executive Officer (CEO) to establish and drive the organizational vision, strategy, and operational objectives.
Formulate actionable strategies and plans that align with the strategic goals and objectives, facilitating organization-wide goal setting, performance management, and annual operational planning.
Monitor departmental performance and implement corrective actions as necessary; prepare comprehensive reports, both current and predictive.Engage in the annual budgeting process.
In partnership with the
CEO, senior leadership, and the Marjaree Mason Center Board, develop future strategic initiatives.
Operations:
Ensure that front office personnel, including reception staff, provide exemplary service to all visitors.
Supervise the development and upkeep of a detailed, uniform policies and procedures manual, ensuring it is reviewed and updated at the start of each fiscal year to foster an informed, efficient, and effective work environment.
Review and maintain documentation of all memorandums of understanding (MOUs).Compliance:
Oversee the Data Analyst department, ensuring data accuracy and that information reflects both quantitative and qualitative impacts.
Coordinate monthly reviews of grants and contracts, maintaining a system to inform the Chief Programs Officer (CPO), relevant program managers, and financial staff of grant awards, timelines, and contract specifics.
Stay informed of all federal, state, and local business and regulatory requirements to ensure agency compliance.Maintain records of grant application submissions (pre-award) and post-award contracts.
Review and authorize all contracts for accuracy before execution by the
CEO.
Human Resources:
Supervise the Director of Human Resources and assist in establishing and monitoring staff performance and development objectives, assigning responsibilities, setting priorities, conducting annual performance evaluations, and managing salary adjustments.
Ensure that MMC develops, implements, and maintains a plan to minimize workplace injuries.Develop and sustain a professional development and succession plan that enhances staff attraction and retention.
Establish, implement, and regularly assess workplace culture strategies and engagement.
Collaborate with the CPO and Director of Human Resources to recommend training for all employees based on identified needs.
Ensure that staff complete mandatory training programs.
Ensure that supervisors have clear performance expectations and receive ongoing training and coaching regarding the management of employees, volunteers, and interns.
Facilities:Oversee the Facility Manager and ensure that facilities are safe, accessible, and efficient.
Review and update agency safety and emergency plans, including evacuation and disaster response protocols. Ensure that all floor plans and evacuation maps are current.
Review and update MMC's Illness and Injury Prevention Plan, ensuring compliance with public health guidelines.
Supervise building preservation, renovations, repairs, maintenance, grounds upkeep, and security.
Collaborate with the Facilities Manager to solicit bids for contracts and repairs in accordance with agency procurement policies and funder requirements.
Oversee existing lease agreements and manage the negotiation of all new lease agreements.Responsible for maintaining MMC's vehicles, including scheduling routine maintenance, submitting necessary insurance claims, and ensuring vehicle registration and insurance are current.
Implement and maintain a reservation system for all shared spaces within MMC facilities.Act as a point of contact for after-hours responses to alarm calls and emergency repairs.
Other duties as assigned.
Requirements:
Knowledge, Skills, and Abilities:
A profound interest in and commitment to the vision and mission of the organization.
Flexibility and adaptability; a creative thinker and problem solver who values the insights of others.
Ability to work effectively in a team-oriented environment and collaboratively with diverse internal and external stakeholders.
Knowledge of contract management and experience in organizational effectiveness and operations management, implementing best practices in legal, audit, compliance, budgeting, and resource development.
Exhibit a high degree of initiative, integrity, loyalty, accountability, creativity, and sound judgment; maintain professionalism and confidentiality.
Exceptional organizational skills and attention to detail; ability to prepare timely, clear, and concise reports, summaries, and correspondence.
Ability to critically evaluate, problem-solve, and provide direction.Effective communication skills, both oral and written.
Strong listening, interpersonal, networking, and customer service abilities.
Familiarity with general office practices, procedures, and terminology.
Previous executive leadership experience, including staff management.
Demonstrated proficiency in business software applications, such as MS Office Suite or comparable tools, to analyze and synthesize data for strategic and operational insights.
Understanding of advanced business planning and regulatory issues related to philanthropic organizations.A solid understanding of data analysis and performance metrics.
Emotional intelligence, integrity, humility, and a commitment to transparency and active listening.
Qualifications:
To perform this role successfully, an individual must be able to fulfill each essential duty satisfactorily.
A minimum of 5 years of experience, preferably in a nonprofit setting.
Strong writing skills, with the ability to create clear, concise, and compelling content from scratch.
Excellent verbal, visual/presentation, and interpersonal communication skills.
Proficient project management and collaboration skills, with the ability to manage competing interests under pressure.
Experience in motivating team members to achieve high performance.
A hands-on approach with a strong level of self-motivation, integrity, and ethics.
Focused on building long-term working relationships with a genuine interest in collaborating with individuals at all levels to fulfill the organization's mission.
The qualifications listed below represent additional knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.EDUCATION and/or EXPERIENCE:
Bachelor's degree from an accredited four-year institution.
COMPUTER SKILLS:
Proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).
Experience with Raisers Edge preferred.
Familiarity with graphic design software such as InDesign, Adobe Creative Suite, or Photoshop preferred.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively communicate before groups or organizations.
MATHEMATICAL SKILLS:
Ability to perform basic arithmetic operations in various units of measure, using whole numbers, fractions, and decimals.
REASONING ABILITY:
Ability to adapt to different environments, solve practical problems, and make independent decisions within the scope of responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS:
Possession of a valid California driver's license and proof of liability insurance on personal vehicle. Must be insurable at all times at standard rates set by MMC's insurance carrier.
PHYSICAL DEMANDS:
Ability to adjust focus for clarity.
Specific vision abilities required for this role include close vision, distance vision, peripheral vision, depth perception, and the ability to focus when reading correspondence and statistical data.
Ability to lift up to 10 pounds frequently and up to 25 pounds infrequently.Ability to push/pull frequently.
Frequent reaching with hands and arms.
Frequent sitting and occasional standing.
Occasional to infrequent stooping, kneeling, crouching, or crawling.
Frequent talking or hearing.
Frequent use of hands for handling or feeling.
Frequent walking.
WORK ENVIRONMENT:
Fine dexterity required frequently.
Typical noise level is quiet.
Frequent repetitive use of hands.
Frequent ability to hear instructions.
Grasping:
Simple/light grasping required frequently.
This position typically operates indoors in an air-conditioned office with a combination of natural, incandescent, and fluorescent lighting.
Occasionally, the role may require attendance at public meetings or events, some of which may occur outdoors, exposing the individual to weather conditions and moderate noise levels. This position necessitates travel and the ability to engage with others in both small and large group settings.
NOTE:
The above statements are intended to describe the general nature and level of work performed by the individual assigned to this role.
They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change based on business needs.
When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job, provided such accommodations do not impose an undue hardship on the organization.
Regular attendance and punctuality are considered essential functions of each employee's role.OTHER SKILLS and ABILITIES:
Demonstrated ability to work sensitively and without discrimination towards individuals from diverse cultures, races/ethnicities, socio-economic backgrounds, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.
The Marjaree Mason Center, Inc. is an Equal Opportunity Employer.
It is our policy to make all personnel decisions without discrimination based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status.
