Wire Operations Specialist

4 weeks ago


Omaha, Nebraska, United States First National Bank of Omaha Full time

About This Role:

We are seeking a highly skilled and detail-oriented Wire Operations Specialist to join our team at First National Bank of Omaha. As a key member of our operations team, you will be responsible for processing incoming and outgoing wire transactions for our customers and business units.

Key Responsibilities:

  • Input wire requests received via phone by internal and external customers as directed by Wire Management, FNO Wire Operations and FNNI procedures and guidelines.
  • Use FNO Wire Operations and FNNI procedures and guidelines, along with problem-solving skills, to review and process all wires, incoming and outgoing, from multiple sources.
  • Ensure that all required information is complete and accurate, including but not limited to, the Wire PIN numbers, debiting account, Bene Name/Address and the purpose of the wire.
  • Understand the necessary components of International Wire Transfers and how these affect the overall processing of the wire.
  • Contact customers and/or business units when required (such as Verify Call Backs, Daylight Account Review, and Returned wires).
  • Process all items within regulatory guidelines and timelines. Ensure that all information on the wire remains on the wire in the original included and accurate to the information input in MTS to ensure there are not Travel Rule violations.
  • Identify and report all suspicious activity to meet compliance regulations and avoid compromising the integrity of our bank and customers.

Requirements:

  • High school graduate or GED.
  • Previous customer service experience.
  • Excellent verbal and written skills.
  • Excellent time management skills.
  • Ability to define problems, establish facts, and draw valid conclusions.
  • Focus on attention to detail and accuracy.
  • Ability to multi-task as needed.
  • Working knowledge of Microsoft Office suite of products.

Desired:

  • Working knowledge of Wires and Online Banking functions.
  • Supervisory/leadership experience.
  • Knowledge of diverse banking products and processes.
  • Previous experience writing, presenting, and facilitating the training of policies, procedures, and best practices.

Equity, Diversity, & Inclusion:

First National Bank of Omaha is committed to belonging, inclusion, diversity, and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. First National Bank of Omaha strives to reflect the diversity of the communities we serve in the makeup of our workforce.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.



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