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Venue Operations Coordinator

2 months ago

Lexington, Kentucky, United States Oak View Group Full time

Company Overview:
Oak View Group is a premier entity in venue development, management, and exceptional hospitality services tailored for the live event sector. We provide a comprehensive suite of solutions for a prestigious array of owned venues and collaborate with a diverse clientele, including renowned arenas, convention centers, music festivals, performing arts venues, and cultural institutions worldwide.

Position Overview:
In this pivotal role, you will assist the General Manager in overseeing all operational facets of the venue, ensuring an outstanding experience for all guests. Your primary focus will be to maintain a world-class environment while mentoring the venue staff to deliver exemplary customer service.

Compensation:
This position offers an annual salary ranging from $60,000 to $80,000.

Employee Benefits:
Full-time employees are entitled to a comprehensive benefits package, including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off, which encompasses vacation days, sick leave, and 12 holidays.

Venue Background:
Established in 2021, the Lexington Sporting Club is a professional soccer team located in Lexington, KY. The soccer complex is set to launch in time for the inaugural USL Super League season.

Key Responsibilities:
- Support the General Manager in all venue management activities.
- Oversee the maintenance and upkeep of the venue's physical structure.
- Recruit, train, and supervise all event-related personnel, including security, guest services, janitorial, and maintenance staff, in accordance with the OVG Management agreement.
- Collaborate with Lexington Sporting Club staff to ensure seamless execution of events and programs.
- Participate in weekly management and staff meetings to foster effective communication.
- Serve as Manager on Duty when required.
- Perform additional duties as necessary, consistent with the role's nature.

Qualifications:
- 3-5 years of relevant experience.
- Demonstrated leadership capabilities, preferably with a background in sports.
- Passionate and knowledgeable about the soccer and venue management sectors.
- Energetic, assertive, and punctual, with strong relationship management skills and a commitment to customer satisfaction.
- Ability to deliver high-quality customer service and effectively organize operations for a successful venue.
- A college degree is strongly preferred.
- Willingness to work flexible hours, including days, evenings, and weekends, as required by event schedules.

Diversity and Inclusion:
At OVG, we recognize that a diverse team is essential for driving innovation and excellence in the sports and live entertainment industry. We are committed to fostering an inclusive environment that reflects the diverse communities we serve, amplifying voices from all backgrounds.

Equal Opportunity Employment:
Oak View Group is dedicated to providing equal employment opportunities and will not discriminate against employees or applicants based on any legally recognized basis, including but not limited to veteran status, race, color, religion, sex, national origin, age, or disability.