Commercial Customer Service Team Lead
6 days ago
Job Summary:
PacificSource Administrators, Inc. is seeking a Commercial Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for supervising and guiding customer service representatives, providing coaching and training, and ensuring exceptional customer service.
Key Responsibilities:
- Supervise and provide guidance to customer service representatives
- Provide coaching and training to customer service representatives
- Ensure exceptional customer service
- Assist with hiring, staff development, and performance evaluations
- Monitor and evaluate service performance
- Investigate and resolve customer complaints
- Assist with process improvement and work with other departments
Requirements:
- Two years of experience in a customer service or leadership role
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
About PacificSource Administrators, Inc.:
PacificSource Administrators, Inc. is a not-for-profit health insurance company that puts our members and their communities first. We are committed to promoting health equity and partnering with providers to deliver better access to optimal, affordable care.
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