Warranty Service Manager

1 month ago


Culver City, California, United States Thomas James Homes Full time
Job Overview

At Thomas James Homes, we're seeking a seasoned professional to oversee warranty requests on our legacy portfolio. As the Sr. Warranty Service Manager, you'll be responsible for ensuring quality, professionalism, and service excellence in resolving customer-based issues.

Key Responsibilities:

  • Operational Leadership: Apply policies and procedures to guide operations, ensure timely and accurate execution of departmental work, and manage escalated warranty issues.
  • Customer-Centric Approach: Foster proactive interactions with customers, develop the team's ability to collaborate effectively with stakeholders, and review deliverables prepared by the team consistent with client expectations.

Requirements:

  • Bachelor's degree in Operations or a related field.
  • 5-8 years in Homebuilding/Residential Construction.
  • Team management and leadership experience.

What We Offer:

  • Competitive compensation package.
  • Opportunity to work with a dynamic and innovative company.
  • Collaborative and supportive work environment.


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