Warranty Service Manager
2 days ago
At Thomas James Homes, we're seeking a seasoned professional to oversee warranty requests on our legacy portfolio. As the Sr. Warranty Service Manager, you'll be responsible for ensuring quality, professionalism, and service excellence in resolving customer-based issues.
Key Responsibilities:
- Operational Leadership: Apply policies and procedures to guide operations, ensure timely and accurate execution of departmental work, and manage escalated warranty issues.
- Customer-Centric Approach: Foster proactive interactions with customers, develop the team's ability to collaborate effectively with stakeholders, and review deliverables prepared by the team consistent with client expectations.
Requirements:
- Bachelor's degree in Operations or a related field.
- 5-8 years in Homebuilding/Residential Construction.
- Team management and leadership experience.
What We Offer:
- Competitive compensation package.
- Opportunity to work with a dynamic and innovative company.
- Collaborative and supportive work environment.
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