Service Writer

2 weeks ago


Saint James, United States C & B Operations, LLC Full time
Service Writer Opportunity at C & B Operations, LLC

C & B Operations, LLC, a leading provider of equipment and services, is seeking a highly organized and detail-oriented Service Writer to join our team at our St. James, MN location. As a Service Writer, you will play a critical role in ensuring the smooth operation of our service department, responsible for accurate and timely reports and records. Your primary focus will be on processing work orders, managing warranty claims, and maintaining customer relationships.

Key Responsibilities:
  • Process work orders, ensuring all charges are posted and closed in a timely manner.
  • Manage warranty claims, including computation of charges and submission.
  • Maintain a clean and organized service library, ensuring all files, bulletins, and manuals are up-to-date.
  • Update customer profiles with equipment and service history.
  • Prepare replacement orders and maintain accessories and supplies.
  • Assist Service Technicians with parts and equipment.
  • Field internal and external customer inquiries.
Requirements:
  • Proficient in Microsoft Office products.
  • Valid driver's license and a safe driving record.
Benefits:
  • Competitive pay based on experience.
  • Excellent benefits, including medical, dental, vision, and accident insurance.
  • Generous parental leave and paid time off.
  • Opportunities for growth and professional development.


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