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Automotive Service Advisor

2 months ago

Saint Johnsbury, Vermont, United States Twin State Ford Inc Full time
Automotive Service Writer Job Summary

Twin State Ford Inc is seeking a highly motivated and experienced Automotive Service Writer to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities:
  • Greet customers in a friendly and professional manner
  • Listen to customer concerns and accurately document them
  • Recommend necessary automotive repairs and services to customers
  • Provide customers with accurate estimates for repairs and services
  • Schedule appointments and maintain an organized service schedule
  • Communicate with service technicians to ensure timely completion of repairs and services
  • Keep customers informed of progress and any changes to the service timeline
  • Collect payments from customers and handle financial transactions
  • Follow up with customers after service to ensure satisfaction and address any concerns
  • Maintain customer records and update them as needed
Requirements:
  • High school diploma or equivalent
  • Previous experience as an Automotive Service Writer preferred
  • Excellent customer service and communication skills
  • Knowledge of automotive maintenance and repairs
  • Strong organizational and multitasking abilities
  • Ability to work in a fast-paced and team-oriented environment
  • Proficient in computer software and technology
  • Must be able to lift up to 50 pounds and stand for extended periods of time
  • Valid driver's license and clean driving record
About Twin State Ford Inc:

Twin State Ford Inc has been providing exceptional automotive services to the community for over 30 years. Our dealership prides itself on excellent customer service and a commitment to quality. We are an equal opportunity employer and value diversity at our company.