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H&M Retail Sales Specialist

2 months ago


Minneapolis, Minnesota, United States H&M Group Full time

Overview of the Retail Sales Specialist Role at H&M
At H&M, we are seeking a Retail Sales Specialist, also referred to as a Sales Advisor within our organization. This position is essential for delivering exceptional customer service, ensuring our clientele remains fashionable while also enhancing the store's sales performance.

Key Responsibilities:

  • Consistently prioritize customer satisfaction by providing assistance and sharing insights on products and fashion trends.
  • Facilitate a smooth shopping experience for customers through effective store operations and meticulous garment care.
  • Work collaboratively with team members to foster a unified environment that surpasses customer expectations.

This position aligns with H&M's standards, policies, and legal obligations, reporting to Department Managers with an indirect reporting line to Department Supervisors.

Daily Activities:

  • Welcome and engage with customers to deliver outstanding service in both service areas and on the sales floor.
  • Maintain an organized sales floor by arranging, displaying, and merchandising products in accordance with H&M's guidelines.
  • Receive, unpack, and label merchandise promptly to maximize selling opportunities.
  • Process transactions, manage sales, and inform customers about the H&M Loyalty program.
  • Adhere to safety, security, and operational protocols to ensure a secure working environment.

Qualifications:
To thrive in this role, you should possess a passion for customer service, be skilled at multitasking in a dynamic environment, be creative, and be eager to learn. Additionally, you must have the physical capability to perform various tasks, including lifting, standing for extended periods, and engaging in repetitive motions.

Advantages of Working at H&M:
Being part of H&M provides a vibrant, team-oriented atmosphere where you will interact with a diverse range of individuals. You will have access to opportunities for growth, the freedom to express your individuality through your attire, and discounts on H&M products and affiliated brands.

About H&M:
H&M is a leading fashion retailer that offers the latest trends, designer collaborations, and quality wardrobe essentials at accessible prices. Our dedication is to provide sustainable fashion without sacrificing style. Discover more about H&M on our website.

Note on Recruitment Assessment:
We would like to inform you that some of our store locations utilize automated decision-making tools for skill-based recruitment. These tools evaluate your suitability for the role based on established criteria. The objective is to ensure fairness and objectivity in the selection process, in compliance with regulations. If you have any concerns regarding the assessment, please reach out to us for alternative evaluation methods. We are committed to accommodating your needs.