Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at American Automobile Association. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities
- Handle incoming and outgoing phone calls to address customer requests and schedule service calls.
- Support internal customers (installation, sales, and monitoring) with handling and resolution of customer issues.
- Provide an excellent customer experience with conflict resolution skills and assist field technicians with support for service calls.
- Build relationships with property managers and other business professionals to ensure retention, promote customer satisfaction, and loyalty.
- Provide basic instruction and troubleshooting to customers.
Requirements
- Strong customer service acumen and conflict resolution skills.
- Advanced technical knowledge with different types of security systems.
- Knowledge of Smart Home security operations is a plus.
- Advanced written and verbal communication skills to provide professional engagement with business owners.
- Ability to focus and multi-task in a fast-paced environment as part of a team.
Education & Experience
- High school diploma or GED.
- Bachelor's degree or Associate's degree, preferred.
- Three or more years of experience in a scheduling and/or technical call center.
Working Environment
This is primarily an office job. Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds). Approximately 98% of time is spent using a computer and telephone.
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