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Customer Experience Associate

2 months ago

Bellflower, California, United States Prime Tech Enterprises Full time
Job Overview

At Prime Tech Enterprises, we are seeking a highly motivated and customer-focused individual to join our sales team as an Entry Level Client Service Specialist. This role is ideal for someone who is passionate about delivering exceptional solutions to clients and has a strong desire to grow their career in a dynamic and fast-paced environment.

Key Responsibilities:

  • Develop and maintain strong relationships with current and prospective clients, providing them with tailored solutions to meet their needs.
  • Collaborate with cross-functional teams to identify opportunities for upselling and cross-selling, driving revenue growth and client satisfaction.
  • Utilize strong problem-solving skills to troubleshoot and resolve client issues, concerns, or challenges in a timely and professional manner.
  • Stay up-to-date on industry trends and competitor activity, leveraging this knowledge to provide clients with expert advice and guidance.
  • Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system.

Requirements:

  • Previous experience in customer support, client management, or a related field is preferred.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Strong problem-solving abilities with a customer-centric approach.
  • Proficiency in using CRM software and other relevant tools.
  • Detail-oriented with excellent organizational skills.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • A competitive salary and benefits package.
  • Opportunities for professional growth and advancement.