IT Systems Specialist
1 day ago
We are a leading provider of technical services, dedicated to delivering high-quality solutions that meet the evolving needs of our clients.
Job OverviewAs an IT Support Technician at Apex Systems, you will play a critical role in ensuring the stability and efficiency of our in-house information systems. Your primary responsibility will be to monitor and maintain the integrity of our hardware, server resources, and key processes.
Key Responsibilities:- Perform daily system monitoring to verify the availability and integrity of all hardware, server resources, systems, and key processes.
- Review system and application logs to ensure completion of scheduled jobs such as backups.
- Evaluate system performance results, respond to incidents/problems, perform risk assessments, and evaluate performance metrics.
- Ensure that systems configuration requirements properly integrate with existing systems processes.
- Provide or assist in application administration, application patching/upgrades, and security remediation, executing approved scripts, maintaining various environments, and monitoring system performance.
- Analyze user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades.
- Provide root cause analysis and communicate with the user base about incident status and recommend solutions to fix issues.
- Collaborate with systems development to ensure the proper development of system configuration requirements.
- Provide advanced problem identification and resolution support services as well as performance monitoring and capacity planning support.
- Review, recommend, and implement required system upgrades and patches.
- Develop, identify, and resolve security vulnerabilities related to deployment and testing processes.
- Analyze the needs and requirements of users and develop documentation as needed.
- 2+ years of IT experience in a Technical Support, Help Desk Technician, or similar role
- Ability to diagnose and troubleshoot basic technical issues
- Good understanding of computer systems, mobile devices, and other tech products
- Strong knowledge of Windows operating systems and basic networking concepts
- Microsoft Intune experience (Preferred)
- A competitive salary range: $60,000 - $80,000 per year
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
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