Telecom Systems Support Specialist
4 days ago
Regal Staffing Services is seeking a highly skilled Telecom Systems Support Specialist to join our team in Plano, TX.
As a Telecom Systems Support Specialist, you will utilize your expertise in electronics and telecom power systems to provide top-notch support to customers. Your knowledge of DC power systems is essential for resolving complex technical issues.
The ideal candidate should have an Associate degree in Electronics or a related field (Bachelor's degree preferred) and 2-4 years of experience in technical support for telecom power equipment or product repair/testing.
The salary for this role is estimated at $23/hour. The working schedule is Monday-Friday, 8:00 AM to 5:00 PM.
Key Responsibilities:
- Resolve customer inquiries via the Technical Support hotline and troubleshoot technical issues.
- Perform schematic-level troubleshooting and resolve escalated technical problems.
- Log detailed records of all customer interactions in the database.
- Provide on-site technical support for installed products at customer locations.
- Research and resolve complex issues while maintaining high customer satisfaction.
Requirements:
- Associate degree in Electronics or a related field (Bachelor's degree preferred).
- 2-4 years of experience in technical support for telecom power equipment or product repair/testing.
- Knowledge of DC power systems required.
- Strong analytical, troubleshooting, and communication skills.
- Proficient in MS Office and ERP/financial accounting systems.
- Stable work history and ability to pass background check and drug screening.
This role offers a stable work environment and opportunities for professional growth with Regal Staffing Services.
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