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Retail Sales Representative
2 months ago
Job Overview:
As a Sales Associate at Navy Exchange, you will represent our brand and contribute to our reputation for exceptional customer service. Your role will involve engaging with customers, understanding their needs, and guiding them to our products and services.
Key Responsibilities:
Customer Engagement:
- Actively connect with customers to create a welcoming environment.
- Inquire about customer preferences and listen attentively to their requirements.
- Inform customers about promotions, events, and special offers.
- Foster positive relationships through accountability and respect.
Store Maintenance:
- Ensure the store is visually appealing and organized.
Sales Performance:
- Promote products through effective cross-selling techniques.
- Provide personalized recommendations based on customer interests and current trends.
- Utilize a Point-of-Sales system for transactions, including cash handling and processing various payment methods.
- Complete necessary paperwork and reports accurately.
Inventory Management:
- Oversee merchandise inventory processes, ensuring accuracy in ticketing and stock levels.
Dependability:
- Follow the assigned work schedule and complete tasks as directed.
Qualifications:
Product Knowledge:
- Familiarity with retail products and services is beneficial.
Experience:
- Previous retail experience is preferred but not mandatory.
Communication Skills:
- Strong interpersonal skills with the ability to communicate effectively with customers and team members.
- Proficient in reading and interpreting various documents and instructions.
Mathematical Skills:
- Basic math skills for handling transactions and cash management.
Reasoning Ability:
- Ability to multitask while maintaining a customer-focused approach.
- Capable of working collaboratively within a team and independently when required.
Physical Requirements:
- This role involves frequent movement, standing for extended periods, and the ability to lift up to 50 lbs.
Other Skills:
- A positive, enthusiastic attitude with a commitment to providing excellent service.
Work Schedule:
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
