EVSE Technical Support Manager

2 days ago


Costa Mesa, California, United States Zero Impact Energy Group Full time
Mid to Senior Level EVSE Technical Support Role

A highly experienced technical support manager is sought after by Zero Impact Energy Group for a dynamic role. The ideal candidate has a background in EVSE/OCPP customer service, exceptional communication skills, and team leadership experience.

Responsibilities:
• Coordinate scheduling between service providers and internal team members for seamless 24/7 coverage.
• Provide timely and effective support for customer inquiries, ensuring a positive user experience.
• Communicate department goals, company information, and key performance indicators to the Technical Support team.
• Monitor team performance, offer coaching, and provide training opportunities for growth.
• Collaborate with the engineering team to deepen understanding of the EV charging ecosystem.
• Travel to provide hands-on technical support to high-value customers, fostering strong relationships.
• Maintain an in-depth knowledge of the organization's products, services, and technical infrastructure.
• Develop and maintain comprehensive team technical training plans, driving continuous improvement.
• Analyze support data to identify trends and areas for enhancement.

Requirements:
• Bachelor's degree in computer science, engineering, or a related field.
• 3+ years of leadership experience and 5+ years of customer technical support experience.
• Strong diagnostic, analytical, and mechanical skills, with flexibility and attention to detail.
• Proven experience building and staffing a technical support team, designing and maintaining a technical support program.
• Familiarity with EV charging or a related field is highly desirable.

Compensation Package:
The successful candidate can expect a competitive salary range of $65,000.00 - $85,000.00 per year, along with a comprehensive benefits package, including dental and health insurance, and a growth-oriented work environment.

  • Costa Mesa, California, United States Zero Impact Solutions Full time

    We are Zero Impact Solutions, a pioneering Renewable Energy provider, catering to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, and Hydroponic systems. With tremendous growth across all areas, we operate under several government rebate programs, ensuring a steady revenue stream.The role...


  • Costa Mesa, California, United States Dayton T. Brown, Inc. Full time

    Overview:Dayton T. Brown, Inc. is a leading provider of technical publications, logistics, engineering, and test services. We are seeking an experienced Product Support Manager to join our team in Costa Mesa, CA. About the Role:The successful candidate will provide integrated product support for various program contracts, overseeing quality, budget, scope,...


  • Costa Mesa, California, United States Cla-Val Full time

    Job Summary:Under limited supervision, create and generate drawings to support sales and marketing, take technical support calls, generate, create, and monitor the activation and release of new parts numbers required for customer order, create and edit bills of material, create and monitor engineering change orders, enter orders, evaluate and issue return...


  • Costa Mesa, California, United States Experian, plc Full time

    Job Description:The Sr. Help Desk Technician is responsible for the IT Help Desk's daily functions, including troubleshooting help desk tickets and training help desk staff. Reporting to the Help Desk Manager, you will have opportunities to ensure correct installation of technical solutions, manage help desk operations, and provide exceptional support to...


  • Costa Mesa, California, United States Coast Community College District Full time

    Job SummaryThis is a short-term, non-academic position that provides technical support to the Coast Community College District. The successful candidate will work under the supervision of the head of the Division, Department, or Program, and will be responsible for performing a variety of temporary tasks to assist regular employees.About UsThe Coast...


  • Costa Mesa, California, United States ChargeTronix Full time

    About UsChargeTronix is an innovative EV charger company that aims to provide excellent customer service and support throughout the installation and ownership process.Job SummaryWe are seeking a skilled Senior Linux Ubuntu System Administrator to play a critical role in ensuring the quality, reliability, and compliance of electric vehicle (EV) charging...


  • Costa Mesa, California, United States Zero Impact Solutions Full time

    Technical Support Manager EV Charging Solutions Job DescriptionCompany OverviewZero Impact Solutions is a leading provider of renewable energy solutions, offering a wide range of products and services to commercial and enterprise clients.Our company is built on a strong foundation of innovation, expertise, and a commitment to delivering exceptional...


  • Costa Mesa, California, United States Hyundai Autoever America Full time

    We are seeking a highly skilled and experienced Senior Technical Program Manager to lead and mentor a team of technical program managers for driving the execution of complex technical programs. The candidate should have a strong technical background combined with outstanding leadership and project management skills.The role involves managing multiple complex...


  • Costa Mesa, California, United States Hyundai Autoever America Full time

    Senior Program Manager Job OpportunityWe are seeking an experienced Senior Program Manager to lead our technical program management initiatives. As a key member of our team, you will be responsible for driving the execution of large-scale technical programs from inception to completion.Key Responsibilities:Lead and mentor a team of program managers in...


  • Costa Mesa, California, United States Dayton T. Brown Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our Technical Operations team in Costa Mesa, CA. This is an excellent opportunity for a motivated and experienced professional to work on-site with our talented team, providing integrated product support for various program contracts.


  • Costa Mesa, California, United States Orange County Department of Education Full time

    Job OverviewThe Orange County Department of Education is seeking a highly skilled Technical Systems Manager to lead its district systems support services. This role requires a dedicated individual with expertise in application support, system evaluations, and process analysis.


  • Costa Mesa, California, United States Orange County Department of Education Full time

    Company OverviewThe Business Services Division of the Orange County Department of Education is dedicated to providing essential services to support educational programs in our district. Our team partners with agencies and businesses to deliver technical, advisory, and management support services.


  • Costa Mesa, California, United States American Automobile Association Full time

    The American Automobile Association is seeking a highly skilled Technical Operations Specialist to join its team. As a key member of the Network Operations Center (NOC), you will play a crucial role in ensuring the availability and performance of the company's telecommunications and computing infrastructure.Responsibilities:Perform console operations,...


  • Costa Mesa, California, United States AMEN CLINICS, INC., A MEDICAL CORPORATION Full time

    Amen Clinics, Inc., A Medical CorporationOverview:We are seeking a dynamic Technical Project Manager to oversee the entire lifecycle of technology-related projects. This role requires strong analytical and programming skills to facilitate successful delivery of complex technical projects.Job Summary:We are looking for an experienced Technical Project Manager...


  • Costa Mesa, California, United States Experian Full time

    About the RoleWe are seeking an experienced Technical Fraud Solutions Expert to join our team at Experian. This is a remote position based in the United States.Job DescriptionAs a Technical Fraud Solutions Expert, you will work with other sales team members to identify client needs and explain technical and functional aspects of our products and services....


  • Costa Mesa, California, United States TBWA\Chiat\Day Full time

    Company Overview: Anduril Industries is a defense technology company that aims to revolutionize the military sector with cutting-edge technology. Our mission is to transform U.S. and allied military capabilities by leveraging the expertise, technology, and business model of innovative companies.Job Description: We are seeking a highly skilled Director of...


  • Costa Mesa, California, United States Hyundai Autoever America Full time

    As a Technical Leadership Position - TPM at Hyundai Autoever America, you will be responsible for overseeing project execution, cross-functional collaboration, and ensuring the timely delivery of key initiatives. You will manage multiple complex projects, applying standard project management processes and artifacts.You will be responsible for keeping each...


  • Costa Mesa, California, United States Coast Community College District Full time

    About the JobWe are seeking a highly motivated individual to provide technical support to our team on a short-term basis. The successful candidate will work closely with our staff to perform various temporary tasks and assist with daily operations.Key ResponsibilitiesAssist regular employees with technical issues and provide support as needed.Perform other...


  • Costa Mesa, California, United States Sanmina-SCI Full time

    Job OverviewSanmina Corporation is a leading integrated manufacturing solutions provider serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. As a Process Engineer, you will be at the technical forefront of building complex Printed Circuit Boards (PCBs).Salary and BenefitsThe estimated annual salary for this...


  • Costa Mesa, California, United States ChargeTronix Full time

    Job SummaryWe are seeking an Electrical Support Specialist to join our team at ChargeTronix. In this role, you will provide technical assistance and support to customers and field technicians, troubleshooting issues with electric vehicle charging equipment.Your primary responsibilities will include:Providing prompt and courteous technical support to...