EVSE Technical Support Manager
2 days ago
A highly experienced technical support manager is sought after by Zero Impact Energy Group for a dynamic role. The ideal candidate has a background in EVSE/OCPP customer service, exceptional communication skills, and team leadership experience.
Responsibilities:
• Coordinate scheduling between service providers and internal team members for seamless 24/7 coverage.
• Provide timely and effective support for customer inquiries, ensuring a positive user experience.
• Communicate department goals, company information, and key performance indicators to the Technical Support team.
• Monitor team performance, offer coaching, and provide training opportunities for growth.
• Collaborate with the engineering team to deepen understanding of the EV charging ecosystem.
• Travel to provide hands-on technical support to high-value customers, fostering strong relationships.
• Maintain an in-depth knowledge of the organization's products, services, and technical infrastructure.
• Develop and maintain comprehensive team technical training plans, driving continuous improvement.
• Analyze support data to identify trends and areas for enhancement.
Requirements:
• Bachelor's degree in computer science, engineering, or a related field.
• 3+ years of leadership experience and 5+ years of customer technical support experience.
• Strong diagnostic, analytical, and mechanical skills, with flexibility and attention to detail.
• Proven experience building and staffing a technical support team, designing and maintaining a technical support program.
• Familiarity with EV charging or a related field is highly desirable.
Compensation Package:
The successful candidate can expect a competitive salary range of $65,000.00 - $85,000.00 per year, along with a comprehensive benefits package, including dental and health insurance, and a growth-oriented work environment.
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