Senior Technical Support Specialist
23 hours ago
The Sr. Help Desk Technician is responsible for the IT Help Desk's daily functions, including troubleshooting help desk tickets and training help desk staff. Reporting to the Help Desk Manager, you will have opportunities to ensure correct installation of technical solutions, manage help desk operations, and provide exceptional support to customers.
Key Responsibilities:
• Troubleshoot complex technical issues
• Train and mentor junior team members
• Manage help desk operations and workflow
• Collaborate with cross-functional teams to resolve customer issues
Requirements:
• 2+ years of experience in a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
What We Offer:
• Competitive salary: $60,000 - $80,000 per year
• Comprehensive benefits package
• Opportunities for career growth and professional development
About Experian:
Experian, plc is a leading global information services company that helps organizations make informed decisions about credit risk, consumer behavior, and marketing effectiveness.
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