Senior Technical Support Specialist

23 hours ago


Costa Mesa, California, United States Experian, plc Full time
Job Description:

The Sr. Help Desk Technician is responsible for the IT Help Desk's daily functions, including troubleshooting help desk tickets and training help desk staff. Reporting to the Help Desk Manager, you will have opportunities to ensure correct installation of technical solutions, manage help desk operations, and provide exceptional support to customers.

Key Responsibilities:
• Troubleshoot complex technical issues
• Train and mentor junior team members
• Manage help desk operations and workflow
• Collaborate with cross-functional teams to resolve customer issues

Requirements:
• 2+ years of experience in a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What We Offer:
• Competitive salary: $60,000 - $80,000 per year
• Comprehensive benefits package
• Opportunities for career growth and professional development

About Experian:
Experian, plc is a leading global information services company that helps organizations make informed decisions about credit risk, consumer behavior, and marketing effectiveness.

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