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Call Center Sales Manager with Travel Industry Expertise

2 months ago

Doral, Florida, United States International Voyager CruiseDirect Full time

About the Company:

International Voyager / CruiseDirect is a leading provider of award-winning travel services, offering responsive and hassle-free vacation planning for global travelers. With over 15 years of experience, we have served over 33 million visitors and 500,000 clients, inspiring bucket lists, family reunions, honeymoons, and dream vacations. Our company is proud to be an Inc. 5000 award-winning team, revolutionizing travel planning and online booking.

About the Role:

We are seeking a highly skilled Call Center Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth, expanding our customer base, and ensuring our strong presence in the market. You will lead a global sales team, located around the world, selling cruises, insurance, excursions, pre/post packages, air, and ground transportation to new and existing customers.

Key Responsibilities:

• Achieve sales growth and hit targets by successfully leading a sales team, utilizing inbound and outbound sales strategies.

• Design and implement a strategic business plan to expand our customer base and ensure our strong presence in the market.

• Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives.

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

• Present sales, revenue, and expenses reports and realistic forecasts to the management team.

• Identify emerging markets and market shifts while being fully aware of new products and competition status.

• Identify and implement new CRM, communications, and reporting systems, with a preference for experience with CRM systems like HubSpot.

• Direct the team to provide unsurpassed service by understanding, anticipating, and exceeding customers' expectations.

Requirements:

• Bachelor's or Master's degree in business administration or a related field.

• Successful previous experience as a sales manager, consistently meeting or exceeding targets.

• Commitment to continuous education through workshops, seminars, and conferences.

• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.

• Proven ability to drive the sales process from plan to close.

• Strong business sense and industry expertise.

• Excellent mentoring, coaching, and people management skills.

• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.

Rewards:

• Competitive salary commensurate with experience.

• Health and wellness benefits.

• Retirement plans.

• Casual environment.

• Paid time off.

• Free or discounted travel.