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Culinary Operations Manager

2 months ago

Austin, Texas, United States Whole Foods Market IP, L.P. Full time
About the Role

We are seeking a highly skilled and experienced Culinary Operations Manager to join our Prepared Foods team at Whole Foods Market. As a key member of our leadership team, you will be responsible for driving culinary excellence and hospitality experience on the retail floor.

Key Responsibilities
  • Culinary Excellence and Culture
    • Develop and implement strategies to drive culinary operational excellence and promote a passion for food culture in the front and back of the house.
    • Communicate and model Whole Foods Market's vision and goals to team members and stakeholders.
    • Stay up-to-date on industry trends, products, and innovations to drive business growth.
    • Build a positive work environment that fosters outstanding teamwork, mutual respect, and exceptional morale.
    • Develop and maintain a high level of knowledge and awareness of competitors and industry trends.
    • Mentor, motivate, and train team members to sustain a high level of performance and strong retention.
    • Establish standards of service and serve as the voice and face of Prepared Foods.
  • Food Production and Quality
    • Manage and expedite production within Prepared Foods to ensure quality, presentation, and food safety are maintained at the highest levels.
    • Communicate and execute operational and store process SOPs and regional merchandising standards for all culinary programs.
    • Ensure integrity of all menu implementations and planograms.
    • Monitor and maintain in-stock levels and execute all Prime deals, promotions, and sales driving initiatives.
    • Build strong partnerships and communication with store leadership and team buyers.
    • Establish ownership of results, organize systematic approaches to work, and delegate responsibilities efficiently.
    • Prioritize production lists for the back of the house.
    • Ensure highest standard levels and conditions for walk-ins.
    • Ensure compliance for all signage and messaging.
    • Oversee Prepared Foods catering order fulfillment.
    • Coordinate Regional culinary tasting events.
    • Participate in inventory as needed.
  • Hospitality and Service
    • Lead by example in promoting hospitality to all Whole Foods Market guests.
    • Serve as a culinary ambassador and elevate guests' in-store experience.
    • Maintain awareness of customer flows and needs, directing team members as necessary to satisfy and delight customers.
    Requirements
    • Combined history (minimum 18 months) of professional hospitality/kitchen experience and culinary training.
    • Ability to teach and develop others in a constructive and positive manner.
    • Organized and systematic approach to work, with the aptitude to prioritize efficiently and delegate responsibilities.
    • Excellent communication, interpersonal, and motivational skills to build teams and customer relationships.
    • True passion for food.
    • Food safety certification (or willingness to obtain within 6 months).
    • Ability to work a flexible schedule, including nights, weekends, and holidays as required.
    • Strong technology skills, including Microsoft Office.
    • Consistent and punctual attendance.
    Working Conditions
    • Standing and walking for extended periods, up to 8-10 hours.
    • Bending, stooping, twisting, squatting, reaching, climbing (may require use of ladders).
    • Unassisted heavy lifting and/or assisted lifting to 50 pounds.
    • Physical dexterity, repetitive hand and arm motion, single grasping, fine manipulation, pushing, pulling.
    • Exposure to FDA-approved cleaning chemicals.
    • Exposure and work in varying temperatures (90 degrees F).
    • Ability to work in wet and dry conditions.
    • Ability to use tools and equipment, operational machinery.
    • Iteration of duties.
    • Ability to travel for training purposes or other meetings as required.