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Customer Service Ambassador

2 months ago

Schroon Lake, New York, United States Lodge at Schroon Lake Full time

About the Role:

The Lodge at Schroon Lake is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Guest Check-In/Check-Out: Greet guests upon arrival, process check-in/check-out, and ensure a seamless experience.
  • Reservation Management: Handle reservations, cancellations, and modifications with accuracy and efficiency.
  • Guest Services: Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
  • Problem Resolution: Address guest concerns and resolve issues promptly to ensure satisfaction.
  • Team Collaboration: Work closely with other departments to fulfill guest requests and preferences.
  • Front Desk Operations: Maintain a clean and organized front desk area, assist with luggage handling, and perform other tasks as needed.

Requirements:

  • Customer Service Experience: Prior experience in customer-facing roles, preferably in hospitality.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with guests and team members.
  • Attention to Detail: Ability to maintain accuracy and attention to detail in a fast-paced environment.
  • Teamwork: Collaborative mindset to work effectively with other departments to achieve guest satisfaction.

What We Offer:

  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Comprehensive benefits package, including health insurance, 401K, and paid time off.
  • Professional Development: Opportunities for training and professional growth in a dynamic and supportive environment.