Customer Service Representative

3 weeks ago


Lake Grove, New York, United States THE PAPER STORE Full time
Job Description

The Paper Store is committed to delivering exceptional customer experiences. As a Sales Associate, you will play a key role in achieving this goal by providing world-class service, meeting sales targets, and maintaining store standards.

Your responsibilities will include:

  • Welcoming customers warmly and engaging with them to understand their needs
  • Providing in-depth product knowledge and suggesting relevant items to enhance sales
  • Processing transactions accurately and efficiently at the Point of Sale
  • Maintaining a clean and organized store environment
  • Participating in training and development programs to enhance skills and knowledge

Key Responsibilities:

  1. Act as a brand ambassador, modeling the G.U.E.S.T. service approach and delivering exceptional customer experiences
  2. Build customer loyalty by being friendly, attentive, and respectful
  3. Contribute to a positive work environment with respectful, ethical behavior, and honest communication
  4. Support all sales efforts and initiatives across all business channels

Requirements:

  • Previous experience in specialty retail is preferred, but not required
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
  • Proficient in using Microsoft Office and POS Systems
  • Ability to stand for long periods of time and lift medium to large items up to 50 lbs.


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