Customer Service Representative
2 days ago
This role requires interacting with customers at the ticket counter, necessitating excellent customer service skills and a positive attitude. The ideal candidate will be able to work effectively in a fast-paced environment, handling multiple tasks and responsibilities with ease.
Key Responsibilities:
- Utilize airline reservation systems to check in passengers and baggage
- Make passenger reservations and rebook flights as needed
- Announce boarding information to passengers
- Provide additional support to passengers with special needs
- Collaborate with the main reservations department to handle remote calls
- Share information with pilots and operations teams via radio communications
- Organize and maintain accurate records of ticket and cash transactions
- Handle delayed or missing baggage claims efficiently
- Ensure compliance with FAA and airport security regulations
- Perform additional duties as assigned by management
- Previous experience in the airline industry is preferred
- Familiarity with airline reservation systems is a plus
- Must be at least 18 years old
- High school diploma or equivalent is required
- Valid US driver's license is necessary
- Ability to lift up to 70 pounds
- Basic computer skills are essential
- Excellent communication and customer service skills are required
- Ability to work independently and adapt to changing priorities
- Effective communication, both written and verbal
- Flexibility in scheduling is essential, including working nights, weekends, and holidays
- Must embody the Cape Air MOCHA HAGoTDI spirit
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