Customer Service Representative

2 days ago


Saranac Lake, New York, United States Hyannis Air Service, Inc. Full time
Job Summary:

This role requires interacting with customers at the ticket counter, necessitating excellent customer service skills and a positive attitude. The ideal candidate will be able to work effectively in a fast-paced environment, handling multiple tasks and responsibilities with ease.

Key Responsibilities:

  • Utilize airline reservation systems to check in passengers and baggage
  • Make passenger reservations and rebook flights as needed
  • Announce boarding information to passengers
  • Provide additional support to passengers with special needs
  • Collaborate with the main reservations department to handle remote calls
  • Share information with pilots and operations teams via radio communications
  • Organize and maintain accurate records of ticket and cash transactions
  • Handle delayed or missing baggage claims efficiently
  • Ensure compliance with FAA and airport security regulations
  • Perform additional duties as assigned by management
Requirements:

  • Previous experience in the airline industry is preferred
  • Familiarity with airline reservation systems is a plus
  • Must be at least 18 years old
  • High school diploma or equivalent is required
  • Valid US driver's license is necessary
  • Ability to lift up to 70 pounds
  • Basic computer skills are essential
  • Excellent communication and customer service skills are required
  • Ability to work independently and adapt to changing priorities
  • Effective communication, both written and verbal
  • Flexibility in scheduling is essential, including working nights, weekends, and holidays
  • Must embody the Cape Air MOCHA HAGoTDI spirit


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