Restoration Operations Coordinator

3 days ago


Knoxville, Tennessee, United States ServPRO Rocky HIll Full time
About the Role

ServPRO Rocky Hill is seeking a Restoration Operations Coordinator to join our team. In this role, you will play a key part in ensuring seamless customer experiences by coordinating with teams to assess and complete restoration work at customer locations.

Responsibilities:
  • Coordinate Teams: Dispatch and schedule restoration teams for incoming leads and projects in collaboration with the management team.
  • Manage Schedules: Maintain and review scheduling software to ensure accurate routing of teams.
  • Enter Data: Perform precise and thorough data entry tasks.
  • Communicate with Customers: Handle incoming calls, respond to general inquiries, and facilitate follow-ups on past services and current projects.
  • Collaborate with Departments: Collaborate with other departments as needed.
Requirements:
  • Education: High school diploma or equivalent is preferred.
  • Experience: At least 2 years of experience in customer service and/or office-related roles.
  • Dispatch Experience: Prior dispatch experience is a plus.
  • Skills: Demonstrated ability to multitask and maintain attention to detail.
  • Geographical Knowledge: Familiarity with local geographical areas is an asset.
  • Computer Proficiency: Proficiency in relevant computer applications.
Work Environment:

This is a sedentary office role that requires occasional filing, which involves lifting files, opening filing cabinets, and bending or standing as necessary.

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and location.



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