Customer Service Supervisor Lead

2 weeks ago


Albuquerque, New Mexico, United States Unifi Aviation, LLC Full time

Job Title: Customer Service Supervisor Lead

Location: Unspecified location in the United States

About Us:

We are Unifi Aviation, LLC, a leading aviation company committed to providing exceptional customer service and safe operations.

Job Description:

Supervise and Coordinate Daily Activities

As a Customer Service Supervisor Lead, you will oversee the daily activities of our team members to ensure safe and effective operations. You will coordinate tasks, monitor working habits, and enforce compliance with regulations, company policies, and procedures.

Key Responsibilities:

  • Shift Scheduling: Create and manage shift schedules, including workstation assignments, employee training, vacations, breaks, overtime assignments, backup for absent employees, and shift rotations.
  • Disciplinary Action: Enforce company policies and procedures, including disciplinary action, and promote Unifi's policies on Equal Employment Opportunity, professional conduct, and diversity initiatives.
  • Employee Relations: Investigate and respond to employee relations issues in a timely manner, communicate with managers about problems or issues, and assist in resolving conflicts.
  • Administrative Functions: Assist in administering payroll, complete shift paperwork, and perform other administrative duties as assigned.
  • Job Duties: Perform job duties of assigned shifts, including assisting passengers through arrival and check-in processes, handling ticketing, boarding, baggage, reservations, and resolving complaints and problems.

Qualifications:

Pre-requisites:

  • Must be a local (in-state) resident.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security.

Experience:

2+ years of relevant experience required. Must be open-minded and ready to work as part of a detail-oriented team.

Preferred Qualifications:

4+ years of relevant experience and supervisory experience preferred.

Estimated Salary: $55,000 - $65,000 per year

Benefits:

We offer competitive benefits, including health insurance, retirement plans, and paid time off.

Working Conditions:

Work schedule: flexible, including nights, weekends, holidays, and overtime. Work environment: fast-paced, outdoor setting with exposure to various weather conditions and noise levels.

Physical Demands:

  • Lifting/carrying/pushing/pulling items weighing up to 70 pounds regularly.
  • Frequent walking, climbing, bending, kneeling, crawling, and stooping.
  • Ability to work in cramped or high places.
  • Ability to carry heavy items up and down jet way stairs.


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