Senior Customer Service Lead
5 days ago
Job Description
We are seeking an experienced Senior Customer Service Lead to join our team at Sunflower Bank in Albuquerque, NM. This is a key leadership position that oversees the customer service experience and ensures exceptional results.
Key Responsibilities
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Train and coach staff to deliver exceptional customer service and meet sales and production goals.
- Conduct regular customer feedback sessions to identify areas for improvement.
- Collaborate with other departments to resolve customer complaints and issues.
- Monitor and report on customer satisfaction metrics and trends.
Requirements
- Two to five years of experience in a similar or related role with a proven track record of success.
- Excellent communication, interpersonal, and leadership skills.
- Ability to analyze data and make sound business decisions.
- Working knowledge of banking operations and regulations.
- Computer proficiency in a Microsoft Windows environment.
Compensation
The estimated annual salary for this position is $65,000 - $85,000, depending on experience and qualifications. We offer a comprehensive benefits package, including 401(k), health insurance, and paid time off.
About Us
Sunflower Bank is committed to being the financial backbone of our customers' lives. We strive to provide exceptional customer service and support our employees to help them grow professionally and personally.
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