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Community Relations Liaison

1 month ago

Cincinnati, Ohio, United States Senior Lifestyle Full time
Job Title: Community Relations Liaison

Senior Lifestyle is seeking a highly motivated and organized Community Relations Liaison to join our team. As a key member of our sales team, you will be responsible for creating a customer service experience for seniors and their families that aligns with our company values.

Key Responsibilities:
  • Respond to all leads within 30 minutes or less by phone and complete subsequent follow-up in accordance with our Lead Nurturing Schedule.
  • Work with our Yardi team to provision CRM access to the appropriate communities.
  • Input completed and scheduled activities and notes into the CRM in real-time.
  • Communicate clearly with the community team about scheduled visits and communication with new leads.
  • Use the Lead Manager function in the CRM to advance pre-tour leads to post-tour leads.
  • Send weekly completed activities and highlights/lowlights from the week for each community to our Regional Director of Operations, Regional Director of Sales, and Sales Specialist.
  • Send immediate communication to our DSM and ED on scheduled tours.
  • Understand family needs and refer to the appropriate community if necessary.
  • Understand partner offerings, resident requirements, and move-in process.
  • Manage all new, pre-visit leads for the first 30 days in accordance with our Lead Nurturing Schedule.
  • Consistently meet or exceed visit, mystery shop, and move-in goals.
  • Develop and maintain a good working relationship with all community-based employees, families, and residents.
  • Manage the decline and notification of duplicate leads on behalf of the community in accordance with our contractual obligation to decline within 3 business days.
  • Maintain the CRM daily with completed and scheduled activities, clear and detailed notes, and carry zero past-due tasks.
  • Understand how to run move-in and move-out reports in Yardi.
  • Have excellent working knowledge of events, staff, and key employees, resident ambassadors.
  • Travel up to one week per quarter for community knowledge experiences.
Qualifications:
  • Bachelor's degree from a four-year college or university, or one to two years' experience and/or training, or equivalent of education and experience.
  • 3+ years' experience, documented history of success positioning and selling solutions to businesses or consumers in a quota or metrics-driven environment.
  • Previous sales/admission experience in senior living.
  • English proficiency required.
  • Technical competencies: Keep informed of all trends, developments, concepts, and techniques in his/her field that affect product.
  • Skills and Ability: Possess strong organizational skills, ability to multi-task and meet deadlines.
  • Information Systems: Maintain a working knowledge of Yardi software programs, proficiency in CRM systems, Microsoft Office, and overall strong computer and phone skills.
  • Personal Attributes: Must be an excellent verbal and written communicator, ability to create immediate relationships with new leads, genuine empathy, compassion, understanding, and appropriate needs matching.
Driving Requirements:

This role requires the ability and license to drive an automobile.

Additional Information:

Senior Lifestyle offers a comprehensive benefits plan to eligible team members, including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.