Healthcare Patient Liaison Specialist
3 days ago
About the Role:
We are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at Bon Secours Mercy Health. This individual will play a crucial role in ensuring seamless patient experiences by collecting and validating demographic and insurance information, obtaining pre-certification/authorization, and serving as a liaison with patients, physicians, and hospitals regarding financial aspects of services.
Responsibilities:
- Initiate insurance verification and pre-authorization processes by contacting insurance carriers and providing required documentation
- Work with providers to pre-certify procedures and other necessary evaluations or processes
- Assist with denial and appeal processes
- Communicate customer service issues and process improvement opportunities to management and providers
- Collaborate with others for concise and timely flow of information
- Maintain stable performance under pressure and handle stress without compromising relationships with patients, customers, and co-workers
Requirements:
- High school diploma or GED
- Two years of experience in a similar healthcare role or call center experience
Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.
Benefits:
- Comprehensive medical, dental, and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance with AD&D
- Employer contributions to retirement savings plan
- Paid time off
- Educational assistance
Bon Secours Mercy Health is an equal opportunity employer and welcomes applicants from diverse backgrounds. We offer a supportive work environment and opportunities for growth and development.
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