Automotive Warranty Claims Specialist
4 weeks ago
We are seeking a highly skilled Automotive Warranty Claims Specialist to join our team at Visionaire Partners. As a key member of our Warranty team, you will be responsible for reviewing warranty claims, evaluating component test findings, and providing support to dealers and field teams.
Responsibilities- Review warranty claims based on trend selection or filtered criteria for payment determination
- Evaluate component test findings and supporting documentation
- Escalate claims that require Manager review
- Provide support to Dealers and Field through tickets submitted via ticketing tools
- Provide warranty claim review for dealer consultations to support ongoing compliance initiatives
- Support various Instructor Led Classroom Virtual and In Classroom Training events virtually and at remote Training Centers
- Maintain/update data and publications on warranty quality topics for consistency between us (Audit, Warranty) and dealers
- Assist with Quality Parts Processing administration pertaining to warranty part requested parts
- Identify opportunities for process improvements within the warranty and audit functions
- Collaborate with cross-functional teams to implement enhancements, ensure effective processes, and support cohesiveness, specifically the Audit Compliance Team and Logistics
- Exercise prudent warranty costs payment through claim decision-making based on automotive experience (technical) and compliance of warranty policy
- Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies
- Additional duties as assigned by Warranty Manager and Senior Operations Manager
- 2+ years of automotive experience, including positions such as Technician, Shop Foreman, Warranty Specialist, Warranty Control Specialist, Warranty Operations Specialist, Warranty Analyst
- Proficient with PC operations, Windows, Adobe, and other job-related applications
- Excellent technical knowledge of automobiles
- Professional, pleasant customer service-oriented phone manners
- Strong problem-solving skills
- Ability to manage multiple tasks simultaneously
- Organized and statistically oriented
- Self-motivated work ethic and process improvement mindset
- Recognizes and responds with precision to quality issues discovered during daily work
- Customer satisfaction and quality-driven mindset
- Strong verbal and written communication skills, spelling, grammar, and composition skills
- Must be authorized to work in the US. Sponsorships are not available.
Visionaire Partners offers a comprehensive benefits package for full-time W2 contractors, including 401k with up to 4% match, medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.
This is a 12-month contract with potential to extend. The position is hybrid, with 2-3 days of in-office work per week. We offer a fantastic culture, office, and benefits, including a Wellness Program, 401K Matching Plan, and Tuition reimbursement.
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