Customer Service Representative

3 weeks ago


Margate, Florida, United States Wingstop Restaurants Full time

Job Summary:

We are seeking a highly motivated and customer-focused Guest Service Team Member to join our team at Wingstop Restaurants. As a key member of our restaurant team, you will be responsible for delivering exceptional service to our guests, ensuring a positive and memorable dining experience.

Key Responsibilities:

  • Provide World-Class Service: Act as the face and voice of Wingstop, greeting guests, answering phone calls, and taking orders in a friendly and efficient manner.
  • Build Guest Relationships: Interact with guests to understand their needs, preferences, and concerns, providing personalized service and ensuring their satisfaction.
  • Operate with Efficiency: Manage multiple tasks simultaneously, including taking orders, operating the point-of-sale system, and maintaining a clean and organized workspace.
  • Support Team Efforts: Collaborate with colleagues to achieve sales goals, maintain high standards of quality and service, and promote a positive work environment.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with guests, colleagues, and management in a fast-paced environment.
  • Positive Attitude and Energy: Demonstrate a strong commitment to providing exceptional service, maintaining a positive attitude, and promoting a welcoming atmosphere.
  • Basic Math Skills: Ability to accurately handle cash, operate a point-of-sale system, and maintain accurate records.

What We Offer:

  • Competitive Pay and Benefits: Opportunities for career growth and advancement in a dynamic and fast-paced environment.
  • Fun and Supportive Team Environment: Collaborative and inclusive team culture that values diversity, equity, and inclusion.


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