Front Desk Representative

2 days ago

Margate, Florida, United States SV Paymaster Corporation dba iCare Health Solutions Full time
Front Desk Representative Job Description

This is a Front Desk Representative position with SV Paymaster Corporation dba iCare Health Solutions in Margate, Florida.

Duties & Responsibilities:
  • Greet patients and other visitors arriving for appointments.
  • Check patients in, including entering demographics, insurances, and authorizations.
  • Verify medical insurance benefits and coordinate with patients regarding their insurance benefits and medical provider program.
  • Collect co-payments/balances upfront and ensure the accuracy of all entries.
  • Assist in cross-training new personnel regarding front desk duties.
  • Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate.
Requirements and Qualifications:
  • 1-2 years of Customer Service experience.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Ability to handle and diffuse patient complaints and disagreements.
  • Exceptional communication and interpersonal skills.
  • Experience navigating Electronic Medical Records and Outlook.
  • Bilingual English/Spanish.
  • Traveling is required within the North Region locations (Hialeah, North Miami, Miramar, Sunrise & Ft Lauderdale).

Equal Opportunity/Affirmative Action Employer.

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