Customer Success Manager
2 weeks ago
At Answering Service Care, we're seeking a skilled and experienced professional to lead client relationship ownership. This role will be responsible for the day-to-day engagement of new and existing clients, focusing on proactive relationship-building objectives targeting client satisfaction and growth.
Key Responsibilities:
• Nurture and maintain client relationships in the Legal Industry, ensuring their needs are met and expectations are surpassed.
• Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.
• Target KPI's in CSAT Client Satisfaction, NPS, and overall client growth of the Legal Industry
• Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues.
• Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.
Qualifications:
• Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.
• Bachelor's Degree in Business Management or related field.
• Excellent communication skills, with the ability to effectively manage relationships.
• Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
• Ability to work independently, organize, and manage multiple tasks and priorities.
• Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
• Dependability and flexibility are key. Must maintain a stellar attendance record, always punctual, dependable, and flexible.
• Approachable, engaging, and always ready to greet challenges with a smile. You genuinely care about people and are sensitive to diverse and challenging scenarios.
Benefits:
• Weekly Pay
• Paid Training
• Health/Dental/Vision & Term Life
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement up to $375 a month
• Gym membership reimbursement
• Company sponsored snacks
• Reward and Recognition platform
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