Customer Relationship Specialist
3 weeks ago
Midland States Bank is a dynamic financial institution committed to delivering exceptional customer service and innovative solutions. As a Personal Banker, you will play a vital role in fostering strong relationships with our diverse clientele, providing expert advice on consumer and business products, and driving sales through service.
About the RoleThis position requires a proven track record of sales experience, with a strong understanding of bank systems, consumer loans, and deposit accounts. Proficiency in both English and Spanish is essential for effectively communicating with our multilingual customers. The successful candidate will be responsible for:
- Identifying cross-sell opportunities and recommending personal products, trusts, HSA's, IRA's, business products, and services to match the needs of customers or prospects.
- Maintaining a customer base, deepening existing relationships, and consistently achieving or exceeding personal and team goals.
- Profiling and referring to our banking partners, utilizing skills obtained through internal sales training courses.
To succeed in this role, you will need:
- 2-3 years of relevant work experience, preferably in cash handling and customer service.
- Broad knowledge of bank systems, consumer loans, and deposit accounts.
- Demonstrated proficiency in both English and Spanish.
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.
As a valued member of our team, you can expect:
- A competitive salary of $20.5 per year.
- A comprehensive benefits package, including healthcare, well-being benefits, paid family leave, and generous paid time off.
- Opportunities for professional growth and development, including training and mentorship programs.
At Midland States Bank, we value diversity, equity, and inclusion, and strive to create an environment where everyone feels welcome and supported. If you are passionate about delivering exceptional customer service and driving sales through service, we encourage you to apply.
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