Customer Service Specialist

3 days ago


Rockford, Illinois, United States Hard Rock International (USA), Inc. Full time

We are looking for an experienced Customer Service Specialist - Slots to join our team at Hard Rock International (USA), Inc.

Job Description

This role involves circulating throughout the casino floor, servicing player guests on slot machines, making change for players, and redeeming winning voucher tickets. The ideal candidate will have excellent communication skills, a strong understanding of slot machines and games, and the ability to provide exceptional customer service.

Responsibilities:
  • Serve as a liaison between players and floor supervisors
  • Maintain coin/change/fill banks and perform change buys, slot payouts, and fills
  • Perform minor machine repairs and maintenance
  • Adhere to all Illinois Gaming Regulations
Requirements

A high school diploma or equivalent, previous experience in slot operations, and knowledge of all casino slot machines and games are required for this role. You must also be able to work a variety of shifts, including holidays and weekends.

Estimated Salary: $50,000 - $70,000 per annum



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