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Customer Service Ambassador

2 months ago

Anaheim, California, United States Alex Mora - State Farm Agent Full time
About the Role

We are seeking a highly organized and efficient specialist to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.

Key Responsibilities
  • Establish Customer Relationships: Build and maintain strong relationships with customers, providing exceptional service and support as needed.
  • Provide Prompt and Accurate Service: Respond to customer inquiries in a timely and professional manner, addressing their needs and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a Customer-Focused Approach: Educate customers about insurance options using a needs-based review process, promoting the development of our business.
  • Exemplary Communication: Utilize effective communication skills to efficiently meet the needs of customers while promoting the growth of our business.
Requirements
  • Bilingual: Spanish required
  • Dedicated to Customer Service: A strong commitment to providing exceptional customer service is essential.
  • Sales Experience: Preferred qualifications include sales experience in outside sales, inside sales, retail sales, or telemarketing.
  • Licensing: Ability to obtain a Property and Casualty License and a Life/Health License.
  • Marketing Goals: Ability to achieve mutually agreed-upon marketing goals.
  • Interest in Marketing: Interest in marketing products and services based on customer needs.
Benefits
  • 401(k) 4% Match
  • Salary plus Commission/Bonus
  • Monday-Friday Fixed Schedule (8:30 am - 5:30 pm)
  • Paid Time Off (Vacation and Personal/Sick Days)
  • Paid Dental
  • Paid Vision
  • $300 a Month for Health Insurance
  • Growth Potential/Opportunity for Advancement
Compensation

$55,000.00 to $65,000.00 per year