Automotive Internet Representative

4 days ago


Silver Spring, Maryland, United States DARCARS Automotive Group Full time
Job Description

The Internet Representative will be responsible for managing digital business prospects, developing connections with prospective customers, and guiding them through a needs analysis exercise using the DARCARS Approach to Sales.

  • Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference
  • Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
  • Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
  • Adhere to customer communication scripts
  • Ensure 100% of contact activity, by recording customer information in the CRM in real time

The ideal candidate will have excellent listening, verbal, and written communication skills, be able to work evenings and weekends, and have a commitment to process improvement, innovation, and excellence.



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