Hotel Ambassador

4 days ago


Orlando, Florida, United States Universal Helios Grand Hotel Full time
Job Summary

We are seeking a highly skilled and experienced individual to join our team as a Club Concierge at the Universal Helios Grand Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Serve Continental Breakfast and provide complimentary Appetizers and Beverages.
  • Possess thorough knowledge of the local area, including restaurants, attractions, and shops.
  • Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures.
  • Provide prompt and professional follow-up information to guests' inquiries about the hotel and local area.
  • Perform other duties as assigned.
Requirements
  • Previous Food and Beverage experience preferred.
  • Basic English language communications required.
  • Excellent customer service skills.
  • Requires full availability, including days, nights, weekends, and holidays.

Universal Helios Grand Hotel is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.



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