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Customer Service Representative

2 months ago

Lathrup Village, Michigan, United States Unavailable Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Center Representative to join our 24-hour Call Center team. As a key member of our team, you will be responsible for delivering exceptional service to our members, providing solutions to their inquiries, and building strong relationships with our customers.

Responsibilities
  • Provide top-notch customer service to members via phone, ensuring a positive and personalized experience.
  • Respond to member inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Work collaboratively with team members to achieve sales and service goals.
  • Stay up-to-date on products, services, and processes to provide accurate information to members.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; associate's degree in business or a related field preferred.
  • Previous retail or customer service experience; call center and/or financial institution experience a plus.
  • Strong communication and interpersonal skills; ability to work in a fast-paced environment.
  • Proficient in computer skills, including typing, searching, and performing transactions.
What We Offer
  • Competitive pay and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.