Customer Service Representative
2 weeks ago
Job Title: Part Time Bilingual Customer Care Representative
Job Summary:
We are seeking a highly skilled and bilingual customer care representative to join our team at Unity. As a customer care representative, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and other communication channels.
Key Responsibilities:
- Provide expert product guidance to customers and create a positive experience that builds and strengthens relationships with current and future customers.
- Respond to electronic and written correspondence in a timely and professional manner.
- Maintain status to accept telephone and electronic constituent orders and requests.
- Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
- Input customer requests into database and research and review billing, product, or shipping questions.
- Follow-up with constituent, as necessary, in both English and language designated at hire date.
- Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
- Extract mail and perform scanning processes, as necessary.
- Accept and direct inbound calls to the appropriate department or service.
- Regular Attendance and adhere to all company policies and procedures including all safety guidelines.
Requirements:
- Minimum high school diploma or GED equivalent.
- Minimum one-year customer service experience, preferably in a call-center environment.
- Demonstrated effective interpersonal and verbal communication skills including phone skills.
- Excellent organizational skills and ability to multi-task efficiently.
- Fluent Bilingual (Spanish/English) skills.
- Minimum intermediate end-user of MS Office: MS Word, MS Excel, and MS Outlook.
- Proficient with internet research and mobile device applications.
- Minimum intermediate end-user of database systems to maintain client account information.
- Excellent keyboarding skills.
Work Environment:
The position requires a flexible and adaptable individual who can work in a fast-paced environment. The ideal candidate will be able to communicate effectively with customers and colleagues in a professional and courteous manner.
Unity is an equal opportunity employer and welcomes applications from diverse candidates.
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