Customer Service Representative

2 weeks ago


Unity Village, Missouri, United States Unity Full time

Job Title: Part Time Bilingual Customer Care Representative

Job Summary:

We are seeking a highly skilled and bilingual customer care representative to join our team at Unity. As a customer care representative, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and other communication channels.

Key Responsibilities:

  • Provide expert product guidance to customers and create a positive experience that builds and strengthens relationships with current and future customers.
  • Respond to electronic and written correspondence in a timely and professional manner.
  • Maintain status to accept telephone and electronic constituent orders and requests.
  • Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
  • Input customer requests into database and research and review billing, product, or shipping questions.
  • Follow-up with constituent, as necessary, in both English and language designated at hire date.
  • Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
  • Extract mail and perform scanning processes, as necessary.
  • Accept and direct inbound calls to the appropriate department or service.
  • Regular Attendance and adhere to all company policies and procedures including all safety guidelines.

Requirements:

  • Minimum high school diploma or GED equivalent.
  • Minimum one-year customer service experience, preferably in a call-center environment.
  • Demonstrated effective interpersonal and verbal communication skills including phone skills.
  • Excellent organizational skills and ability to multi-task efficiently.
  • Fluent Bilingual (Spanish/English) skills.
  • Minimum intermediate end-user of MS Office: MS Word, MS Excel, and MS Outlook.
  • Proficient with internet research and mobile device applications.
  • Minimum intermediate end-user of database systems to maintain client account information.
  • Excellent keyboarding skills.

Work Environment:

The position requires a flexible and adaptable individual who can work in a fast-paced environment. The ideal candidate will be able to communicate effectively with customers and colleagues in a professional and courteous manner.

Unity is an equal opportunity employer and welcomes applications from diverse candidates.


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