Senior Global Security Operations Center Specialist
4 days ago
Edward Jones is seeking a Senior Global Security Operations Center Specialist to join our team. As a key member of our Global Security Services division, you will be responsible for the operation of a 24-hour Global Physical Security Control Center.
Key Responsibilities- Manage Firm risk in responding to routine and emergency calls for service from Branch, Home-Based, and Home Office Associates.
- Engage in proactive intelligence gathering by monitoring local, national, and international news, and open-source information sites for natural disasters, civil unrest, and other critical incidents that could impact Edward Jones business and travel.
- Disseminate critical event information found to stakeholders that could affect business and travel.
- Maintain mandatory on-site global intelligence operations from the home office 24hrs., 7 days a week including all holidays.
- Collect and triage security-relevant information for dissemination to department associates and divisional leadership in Global Security Services, Facilities, Human Capital, Compliance, Business Continuity Management, Legal, and other areas as required.
- Monitor, and handle through proper procedures acknowledge, and respond to all Home Office fire security alarms, emergencies, and security access. and duress alarms.
- Monitor camera and video activity and respond by dispatching assigned security associates and/or local law enforcement to note discrepancies and out-of-the-ordinary activity.
- Operate the digital multi-campus radio system and facilitate communication to and between Security team members and other users. Manage calls for service, assign work and dispatch Global Security Associates and Contract Officers.
- Responsible for making appropriate emergency notifications via radio, phone and/or the web-based emergency alert system and alerting emergency services (911).
- Conduct and document scheduled test and inspection of all security systems.
- Effectively operate the security access control and badge software systems.
- Maintain current and accurate knowledge of emergency procedures, policies, and processes.
- Maintain knowledge and complete training of the Security Control Center Emergency Failover process.
- Accountable for submitting accurate documentation; uses correct forms, writes legibly, uses proper spelling and grammar, and submits timely, accurate, understandable, and error-free information.
- Assist with preparing dashboards and reports for trending and data analysis to keep the organization informed, improve performance, and ensure efficient use of resources.
- Follow all Security Control Center procedures, policies, and processes.
- Complete assigned additional responsibilities according to schedule.
- Complete Security Control Center based 12-week training program; complete job-specific education and Edward Jones training, actively participate in field or classroom training opportunities and meet or exceed all minimum training standards.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
RequirementsTo be considered for this role, you must have:
- A High School diploma or GED required.
- 5-years of relative experience (security, loss prevention, law enforcement, or emergency medical services).
- Knowledge of security dispatch operations, physical security systems, and the security field operations is required.
- Must be able to type 30 WPM.
- Proficient skills in Microsoft Office.
- Must have knowledge acquired through previous experience, certification, or specialized training in Security Systems.
- Ability to work the following days/hours Friday-Monday 10hr shifts, days/afternoons.
Preferred qualifications include:
- College degree in related field.
- Intelligence experience or Global Security Operations.
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