Security Operations Specialist

14 hours ago


St Louis, Missouri, United States Schnuck Markets Full time
Job Title: Security Specialist

At Schnuck Markets, we are seeking a highly skilled and experienced Security Specialist to join our team. As a Security Specialist, you will play a critical role in ensuring the safety and security of our customers, employees, and assets.

Key Responsibilities:
  • Provide end-user support for the prevention, detection, and apprehension of criminal actors in and around Schnucks' properties.
  • Utilize security technology, such as video management systems, Freedom Case alerts, and LiveView alerts, to identify, document, and respond to criminal activity.
  • Serve as the primary point of contact for all Asset Protection Hotline emergency and non-emergency calls.
  • Respond quickly and effectively to all emergency situations, instruct stores, alert of guard issues, coordinate Behavioral Health Response (BHR) for Operation's 'Complex' stores, involve law enforcement or elevate the situation to appropriate supervisor.
  • Conduct video review of previous or recently-occurred incidents and appropriately document the situation utilizing the department Loss Prevention Management System.
  • React to all security staffing anomalies reported and/or realized to ensure all third-party security posts are staffed as scheduled.
  • Serve as a resource for security-related questions and concerns and advise store and facility management about policy, procedure, and protocol.
  • Act as liaison for law enforcement agencies in order to assist in active or ongoing investigations, apply for warrants and appear in court to represent Schnucks when needed.
Requirements:
  • High school education
  • Security or camera monitoring experience is required. Front-line retail (grocery ideal) experience is strongly preferred.
  • Minimum Years of Experience: 1 to 3 years
  • REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • Working knowledge of Google platform, Loss Prevention Management System, Video Management Systems, Freedom Case, LiveView, AiPhone and other Security team technology resources
  • Professional and thorough reporting techniques
  • Understanding of security and safety policy, procedure, and standards
  • Shoplifting behavior and techniques
  • De-escalation techniques
Work Environment:

The incumbent will spend a majority of their time at the Security Operations Center (SOC). When at the SOC, they will be sitting for long periods of time monitoring computer screens and answering the Asset Protection hotline. May be assigned to a store on occasion. When assigned to a store walking and standing for several hours may be included. Work consists of hours outside of normal business hours to include nights, weekends, and holidays. Work will primarily be conducted within the hours of 6am-10pm to best cover all of the hours our retail stores operate with potential for overtime if necessary and authorized.

The above statements describe the job's essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.



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