Account Services Representative

2 weeks ago


Indianapolis, Indiana, United States Insight Global Full time

**Job Overview:**

Insight Global is a leading provider of workforce solutions, and we are seeking highly skilled Account Services Representatives to join our team in Indianapolis.

As an Account Services Representative, you will play a critical role in delivering exceptional customer service to our clients, handling high-volume calls and resolving complex issues with ease.

**Key Responsibilities:**

  • Respond to client inquiries via phone, addressing questions and concerns related to IRA accounts, distribution take-out, and transaction processing.
  • Navigate the retirement services landscape, providing expert guidance and support to clients.
  • Maintain accurate records and updates client information in accordance with company policies.
  • Collaborate with internal teams to resolve operational issues and improve overall client satisfaction.

**Requirements:**

  • 3-5 years of experience in high-volume call center environments, preferably within financial services.
  • Demonstrated expertise in de-escalation techniques, conflict resolution, and excellent communication skills.
  • Proven ability to work independently and as part of a team, with a strong focus on delivering results-oriented performance.
  • Proficiency in MS Office, including Excel, Word, and Outlook.

**Compensation and Benefits:**

We offer a competitive salary range of $45,000 - $55,000 per annum, commensurate with experience. Additionally, we provide a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

This is a full-time position, requiring onsite work in Indianapolis for 5 days a week. If you are a motivated and customer-focused professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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