Account Services Representative
2 weeks ago
**Job Overview:**
Insight Global is a leading provider of workforce solutions, and we are seeking highly skilled Account Services Representatives to join our team in Indianapolis.
As an Account Services Representative, you will play a critical role in delivering exceptional customer service to our clients, handling high-volume calls and resolving complex issues with ease.
**Key Responsibilities:**
- Respond to client inquiries via phone, addressing questions and concerns related to IRA accounts, distribution take-out, and transaction processing.
- Navigate the retirement services landscape, providing expert guidance and support to clients.
- Maintain accurate records and updates client information in accordance with company policies.
- Collaborate with internal teams to resolve operational issues and improve overall client satisfaction.
**Requirements:**
- 3-5 years of experience in high-volume call center environments, preferably within financial services.
- Demonstrated expertise in de-escalation techniques, conflict resolution, and excellent communication skills.
- Proven ability to work independently and as part of a team, with a strong focus on delivering results-oriented performance.
- Proficiency in MS Office, including Excel, Word, and Outlook.
**Compensation and Benefits:**
We offer a competitive salary range of $45,000 - $55,000 per annum, commensurate with experience. Additionally, we provide a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
This is a full-time position, requiring onsite work in Indianapolis for 5 days a week. If you are a motivated and customer-focused professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
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