Utility Billing Customer Service Representative
4 hours ago
We are seeking a highly skilled and customer-focused Utility Billing Customer Service Representative to join our team at the City of La Marque. As a key member of our utility billing operations, you will play a vital role in ensuring seamless customer service and efficient billing processes.
Key Responsibilities- Provide exceptional customer service to residents and businesses, responding to inquiries and resolving billing discrepancies in a timely and professional manner.
- Process customer payments and initiate service connections/disconnections as needed.
- Collaborate with internal teams to ensure accurate and reliable utility billing services.
- Participate in ongoing training and development programs to enhance skills and knowledge in utility billing processes and customer service practices.
- Competitive salary and benefits package, including medical, dental, and vision insurance.
- Retirement plan with employer match.
- Generous vacation and sick leave policy.
- Longevity pay and ICMA 457 plan.
- Deer Oaks Employee Assistance Program and Premier Pension Solutions.
The City of La Marque is a vibrant community where every role makes a difference. As a Utility Billing Customer Service Representative, you will directly contribute to the smooth functioning of essential services that impact the daily lives of our residents. We offer a supportive work environment and opportunities for professional growth and development.
We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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