Utility Billing Customer Service Representative

4 hours ago


La Marque, Texas, United States City of La Marque Full time
Job Summary

We are seeking a highly skilled and customer-focused Utility Billing Customer Service Representative to join our team at the City of La Marque. As a key member of our utility billing operations, you will play a vital role in ensuring seamless customer service and efficient billing processes.

Key Responsibilities
  • Provide exceptional customer service to residents and businesses, responding to inquiries and resolving billing discrepancies in a timely and professional manner.
  • Process customer payments and initiate service connections/disconnections as needed.
  • Collaborate with internal teams to ensure accurate and reliable utility billing services.
  • Participate in ongoing training and development programs to enhance skills and knowledge in utility billing processes and customer service practices.
Benefits
  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Retirement plan with employer match.
  • Generous vacation and sick leave policy.
  • Longevity pay and ICMA 457 plan.
  • Deer Oaks Employee Assistance Program and Premier Pension Solutions.
About Us

The City of La Marque is a vibrant community where every role makes a difference. As a Utility Billing Customer Service Representative, you will directly contribute to the smooth functioning of essential services that impact the daily lives of our residents. We offer a supportive work environment and opportunities for professional growth and development.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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