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Desktop Support Specialist
1 month ago
Job Title: Desktop Support Specialist
Job Summary:
We are seeking a skilled Desktop Support Specialist to provide technical assistance to end-users. The ideal candidate will have experience in installing and configuring desktops, laptops, and mobile devices, as well as performing break-fix, desk-side support, and data migration.
Key Responsibilities:
- Provide customer-facing end-user support, including installing and configuring desktops, laptops, and mobile devices.
- Perform break-fix, desk-side support, and data migration tasks.
- Provide onsite technical assistance to end-users.
- Identify potential issues that could adversely impact end-user experience and take action to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Coordinate with vendors for provision of end-user support.
- Perform end-user support-related security and controls and compliance-related tasks.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings.
About Us:
Raas Infotek Corporation is a leading provider of IT services. We are committed to delivering high-quality support to our clients.