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Customer Experience Ambassador

1 month ago

Chicago, Illinois, United States Original X Productions Full time

Job Summary: Original X Productions is seeking a Guest Experience Team Member to assist with entertaining guests and supporting Hershey Super Sweet Adventure. This temporary role is expected to run through September 2025. The ideal candidate thrives in a fast-paced environment and has public speaking and improvisational skills for themed presentations.

Responsibilities:

  • Learn and perform character-driven storytelling as the Sweet Seeker
  • Interact with guests to ensure they have the best experience possible
  • Maintain cleanliness of the exhibit, including sweeping floors, wiping down exhibits, and removing trash around the venue
  • Keep exhibits clean and free of smudges or fingerprints
  • Ensure guests are behaving safely inside the experience by enforcing safety rules
  • Complete daily and weekly inspection checklists
  • Ensure all health and safety protocols are followed; work with staff stations in the venue to ensure all areas are supplied with disinfectants and preventative materials
  • Answer questions about the experience
  • Jump in to support exhibit operations and perform duties as needed to ensure the best experience for guests
  • Additional duties as assigned

Requirements:

  • Must be able to remain in a stationary standing position more than 75% of the time
  • Must be able to move about inside the exhibit space
  • Must be able to commit to a minimum of two shifts, one of which must be on a weekend day
  • Constantly positions self to clean and maintain exhibit equipment
  • Frequently lifts and moves items/equipment weighing up to 50 pounds
  • Able to work a variable schedule including nights, weekends, and holidays

Why Work at OGX: For us, it's all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.