Customer Service Lead

6 days ago


Mount Laurel, New Jersey, United States Staybridge Suites Full time
Job Summary:
  As a Front Desk Supervisor at Staybridge Suites, you will be responsible for overseeing front desk staff and operations to ensure exceptional guest satisfaction. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.
  Key Responsibilities:
  • Supervise and Train Front Desk Staff:    
    • Lead by Example: Demonstrate excellent customer service skills and provide guidance to front desk staff.
    • Train and Develop: Provide ongoing training and development opportunities to enhance staff knowledge and skills.
  • Manage Front Desk Operations:    
    • Check-In and Check-Out: Ensure seamless check-in and check-out processes for guests.
    • Reservations and Room Assignments: Manage reservations and room assignments to meet guest expectations.
  • Provide Excellent Guest Service:    
    • Greet and Welcome: Greet and welcome guests upon arrival.
    • Address Concerns: Respond promptly to guest concerns and resolve issues efficiently.

  Requirements:
  • Experience: Minimum 2-3 years of front desk experience in a hospitality setting.
  • Certifications: PMS and/or brand certifications from previous employment strongly preferred.
  • Lifting and Mobility: Ability to lift up to 30 pounds unassisted and stand for long periods.

  Salary Estimate:$45,000 - $60,000 per year.


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