Customer Service and Technical Support Expert
3 weeks ago
We are seeking a Support Technician Lead to join our team. This role requires a strong technical background and excellent communication skills to provide top-notch support to our customers.
Key Responsibilities:
- Maintain in-depth knowledge of our complete line of products and services
- Develop and deliver product training sessions for sales and customer teams
- Collaborate with internal teams to resolve customer issues efficiently
- Test and evaluate new products to ensure high-quality standards
- Deliver exceptional customer service through phone, email, and in-person interactions
Requirements:
- 1+ Years of experience in technical support or related fields
- Industry-recognized certifications such as CompTIA A+ are a plus
- Bachelor's degree in Computer Science, Physics, IT/Network, Engineering, or related field
Estimated Salary: $70,000 - $90,000 per year, based on location and experience
About LT Security Inc.:
We offer a comprehensive range of digital video surveillance solutions to security professionals, installers, system integrators, consulting firms, and resellers nationwide.
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